Help and FAQs
Do you ship worldwide?
Yes, I can ship to anywhere in the world!
All postage is calculated at the checkout page. Please note that delivery times can vary depending on where they are headed in the great big world.
When will my order be ready?
I always try my very best to get non-personalised orders out between 1 to 5 working days (excluding weekends and bank holidays) however, it is just me working away here with no army of magic helpers so allowing as much time as possible when ordering prevents me having a meltdown!
If your order is personalised, this will obviously take longer and you can expect to receive your order within 5-7 working days (this wil be longer at Christmas!). Orders are sent either using Royal Mail or a UK carrier.
I've received my order but I'm not entirely happy with it, is there anything I can do?
I'm really sorry to hear that you're not completely happy with your order, I do want you to be entirely satisfied and customer satisfaction is very important to me. Send me an email at: jennie@madebyjennie.co.uk and we can have a chat about things.
You've made a mistake with my order!
Oopsie! It doesn't happen very often but my products are not mass produced and are all handmade by me, I'm only human and mistakes can happen. If I have made a mistake with your order, then please contact me on 07828 014722 and we'll get it sorted as soon as possible
Can I collect my order in person?
Yes, if you're local to Cullompton in Devon, you can collect in person to save postage, just choose "I'll collect my order in person" at the Shipping page and I'll refund your postage when you collect.
Do you offer an Express Service?
As all my products are handmade by me I am unable to offer an Express Service but if you have left things to the very last minute then get in touch with me as you never know I may be able to help.
I have an idea in my head for something, can you help?
I do love a challenge and love to create new designs so please get in touch if you have a specific idea in mind, I can't guarantee that I can make it but I'm happy to listen.
I can't find exactly what I'm looking for
No problem, contact me and I'll do my very best to help, I can send you designs and ideas of previous orders.